ORDER AND SHIPPING

SHIPPING AND DELIVERY

For security reasons, 3.PARADIS on-line purchases require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses.
Orders are processed and delivered Monday through Friday, excluding holidays. 3.PARADIS cannot be responsible for unanticipated delays. While we strive to offer the highest quality service and packaging, there are some situations that are beyond our control.

Orders are shipped, from Montreal, Canada, within 3 business days after we receive the payment. We do not deliver on weekends or holidays.
Prices don’t include all shipping. You are responsible for the shipping costs associated with the delivery of the products you purchase on the Site as specified on your order confirmation.

Unfortunately, 3.PARADIS INC. is not responsible for duties and custom fees on international orders.

 

TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact a sales representative via email at: shop@3.Paradis.com

 

INTERNATIONAL ORDERS

3.PARADIS is pleased to offer shipping worldwide.

 

CHANGES/CANCELLATIONS

If you wish to cancel or modify your order, please send an email as soon as possible to shop@3paradis.com. We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason.

 

REPAIRS

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately at: shop@3paradis.com.

 

RETURNS, CANCELLATION, REFUNDS AND EXCHANGES

3.PARADIS wants to ensure your complete satisfaction. All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately at: shop@3paradis.com.

We will not return nor exchange nor refund an item unless it is defective. If the item received is damaged, we ask that the client contact 3.PARADIS at: shop@3paradis.com and includes a picture of the defective item (clearly showing the defect) within 3 business days from the date of delivery. We will then determine if the client is eligible for an exchange by responding to the email within 48 business hours with a Return Authorization number and Return instructions. The item must be unworn with all its original tags. We are not responsible for return shipping costs or duty fees. Upon reception, inspection and qualification of the return, we will process the exchange if availability or store credit. Merchandise must be returned with their original packaging. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your Return Authorization number clearly documented.

3.PARADIS reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, 3.PARADIS will send the product(s) back to the customer.

Instructions for returning merchandise are included with each shipment. Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

A confirmation email will be sent to you once the replacement item is shipped. Once an order is placed and processed, no changes can be made to that order.

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